Refund policy
Paddle handles payment collection for Skyviewor Data API purchases. This policy describes how to request a refund from Skyviewor Data; mandatory consumer rights in your country still apply.
Requesting a refund
Contact billing@skyviewor.com with the account email, Paddle transaction ID and reason for the request. Do not send card numbers or API keys by email.
One-time access
For a one-time access purchase, we generally review refund requests made within 14 days of purchase when the API has not been materially used. We may make exceptions for duplicate charges, technical provisioning failures or rights that cannot legally be waived.
Recurring subscriptions
You can cancel a recurring subscription through the Paddle customer portal. Cancellation normally stops future renewals while access remains available until the current paid period ends, unless applicable law requires a different result. A renewal that has already completed may be eligible for review under the same 14-day guideline.
Review and processing
We investigate requests fairly and may ask for additional information. Approved refunds are sent through Paddle to the original payment method. Processing time depends on Paddle and your payment provider. Abuse, chargeback manipulation or repeated fraudulent claims may result in account suspension.
Changes
We may update this policy for new plans, payment methods or legal requirements. The version in effect at the time of purchase will normally apply to that purchase.